Making it easy to order your heating oil

Kettlewell Fuels Top Tips

We hope these TOP TIPS will help you when it comes to making your next heating oil order.

We’re committed to ensuring your supply of heating oil is continuous and that your customer service experience is positive.


Kettlewell Fuels Oil Level

Check your tank’s oil level

Before contacting us, we suggest you check the level of oil in your tank.

Your tank may have a float gauge or sight level tube that allows you to keep an eye on your oil level. Alternatively, you may have a digital monitor that plugs into an electric socket inside the house, such as an Apollo or Watchman.

When it indicates that the tank is still about one quarter full or when the digital monitor reaches 1 or 2 (1 or 2 bars) now is a wise time to order.

If your tank has no gauging system, or you want to double-check the accuracy of your gauge, an alternative basic method to monitor how much heating oil you have left is to dip the tank.

To find out how to do this read our ‘How to Measure Your Oil’ TOP TIPS.


Kettlewell Fuels Oil monitor

Make monitoring your heating oil easier

If you’ve ever run out of heating oil you’ll know it’s not a relaxing experience.

Investing in a digital monitoring device like an Apollo or Watchman can bring that extra peace of mind. Our expert oil tank partner can supply and install these for you.

To find out more please contact the Kettlewell Fuels team on 01765 640682 or 01765 641139 or sales@kettlewellfuels.co.uk


Kettlwell Fuels Time

Order in plenty of time 

To ensure a consistent fuel supply, it’s good to order in plenty of time.

The winter months are the busiest time for fuel oil companies - particularly when cold weather is forecast - so ordering in advance will avoid fuel anxiety and ensure you have sufficient to see you through the cold spells.

The peak times are holidays especially around Christmas time, just after New Year or when we’ve had an extended cold periods and usage is high.


Kettlewell Fuels Swift Delivery

Receive a swift delivery

To ensure a seamless delivery, we will need to know where your tank is and be made aware of any hazards.

Here, at Kettlewell Fuels, we undertake a delivery assessment each time we visit you as part of the service we offer. If the tank is accessible there really shouldn’t be any need for you to be at home when the delivery takes place.


Kettlewell Fuels Fill up your tank

Fill up your tank

It’s always better to fill up your tank.

Whenever ordering, consider filling up rather than just ordering the minimum 500 litres.

You may already know, as a result of the Weights and Measures Act, fuel suppliers aren’t able to dispense quantities under 500 litres – this keeps heating oil prices competitive and is more environmentally friendly with fewer delivery miles involved.

As a general guide, most domestic tanks hold between 1,000 and 2,500 litres and, in the main, an average order is between 500-1,500 litres.


Kettlewell Fuels Logo Top tips

Use a local supplier

Getting your order on time and delivered safely should be a given.

As your local supplier, our customer service and delivery teams are experts when it comes to making sure our customers get the oil they need at the time they need it, and we are always available to answer your questions and help you manage your heating oil.


Kettlwell Fuels Price promise

Our Price Promise

Our aim is to keep prices consistently competitive, never inflating during difficult times or when customers order at short-notice.


Kettlewell Fuels Supplier

Know your supplier 

Only order from a company you trust.

We will not call you to request an order and will only contact you if you’ve asked for a price or advice.

If you’re at all unsure about the company calling you, make a note of the number, end the call and check it’s your fuel provider’s. If it's genuine, dial the number from your phone - don't return the call automatically.

You can of course call us any time for a quote or to place your order on 01765 640682 or 01765 641139. Our office opening hours: 8.30am – 5.00pm (Monday – Friday). 


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Advice & Assistance

T: 01765 640628 or
01765 641139
E: sales@kettlewellfuels.co.uk

 

Fuelling Your Home

Are you ready for winter 2018?

We've been providing heating oil for homes across North Yorkshire for over 30 years. Whether you’re a valued customer already, new to heating oil, have moved house or simply looking for a new North Yorkshire-based heating oil supplier, we’re here to help.

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Our Price Promise

Our aim is to

Keep prices consistently competitive, never inflating during difficult times or when customers order at short-notice.

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