Fuelling homes across North Yorkshire
Your local fuel distributor
We like to offer you a choice
Contact our experienced local customer service team to place your order, or try our easy-to-use online service. Our My Account facility gives you the opportunity to stay up to date with your orders and payments.
We're committed to helping you make the right fuel choices - call 01765 640682
We're here to help
Our range of frequently asked questions has been designed to help you find the answers to some of the most common queries we receive. If you can't find the information you're looking for, please don't hesitate to contact us directly and we'll do our best to assist you.
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Do I need to be at home when you deliver my heating oil?
In most cases, there is no need for you to be at home, as long as our driver can get to your heating oil storage tank.
However, if you need to know when we’re coming, perhaps to unlock your tank or make sure we can access your property, we can let you know the day before we plan to make a domestic heating oil delivery, either by e-mail, by sending you an SMS text message, or we can even give you a quick call. Whatever best suits you.
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How do I check how much oil I have left?
Site Gauge
Often heating oil tanks are fitted with a site gauge – a clear plastic tube on the side of your tank, which makes it simple to check your heating oil tank level. These are extremely popular. There’ll be a button and when pressed, the fuel in the tube will settle at the level in the tank. The disadvantage of this type of gauge is that the heating oil can, over time, discolour the plastic tube, making it difficult to read the level.
If you have a digital monitor
Your tank may have a digital monitor that plugs into an electric socket inside your house, such as an Apollo or Watchman. The device will flash when your heating oil is getting low, but ordering when the digit reaches 2 (2 bars) is usually the ideal time.
No gauge and need to check your oil level
If your tank has no gauging system, or you want to double-check the accuracy of your gauge, an alternative basic method to monitor how much oil you have left is to dip the tank with a clean garden cane.
To avoid contamination, make sure you use a designated dipstick that is kept clean and used solely for your oil tank.
The least effective and most unreliable ways to check your heating oil level are shining a torch in or tapping the tank.
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How do I place an order for my heating oil?
If you wish to place an order for domestic heating oil with us, you have a choice:
Telephone: please call the office on 01765 640682
Online: You can order online by clicking here
My Account: If you’ve registered for My Account, you can order a top-up and more
Form: You also have the option of completing a form on our Contact page – click here
Our standard delivery time for home heating oil is 5 working days. However, if you order online, you can choose an express delivery option that takes up to 3 working days. In times of high demand such as due to severe weather conditions, we do occasionally extend our delivery timescales, although this is rare.
Additionally, we offer the option of being notified a day ahead of your delivery by email, SMS text message or phone call. Just let us know which method you’d prefer when you place your order.
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How do I protect my oil tank from theft?
The location of your oil fired central heating oil tank is very important – locating your tank in a place where it is not easily visible is recommended. Other measures you could consider include:
Screen your tank
If your domestic heating oil tank is visible, consider planting bushes (must be at least 0.6 metres away from your tank) or constructing a fence around it (at least 0.76 metres away). However, access will be required for maintenance and filling, and this needs to be considered when erecting and screening.
Tank gauge
If you have a heating oil tank gauge or monitor, it may give a warning via an App on your smartphone if your heating oil is being stolen.
Security lighting
Lighting may startle any trespassers and discourage intruders, and could alert you to their presence if your domestic heating oil tank is within sight of your home, and/or CCTV can be a good deterrent or even consider a ‘Beware of the dog’ sign.
Locks
Tank locks can be fitted to the cap of your heating oil tank. These should be high-quality padlocks – round shackle padlocks are recommended because they have a closed shackle that’s difficult to access with bolt cutters.
Bunded tank
If you do not already have one, consider changing to a bunded tank. Bunded tanks make stealing fuel more complicated as thieves have to penetrate both the outer tank and the inner tank.
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How much notice do you need for a delivery?
It usually takes us 5 working days to process your order and deliver your heating oil. However, if you order online and you need your oil more quickly, you can choose our express delivery option, which takes up to 3 working days.
When demand is at its peak or in harsh weather conditions, whilst rare, delivery can occasionally take a bit longer. The more advance notice you can provide, the better, to help us deliver your order on time during these periods.
In the event of an emergency, we will make every effort to reach you promptly, regardless of the weather.
If you wish to place an order for domestic heating oil with us, you have a choice:
Telephone: please call the office on 01765 640682
Online: You can order online by clicking here
My Account: If you have registered for My Account, you can place an order here.
Form: You also have the option of completing a form on our Contact page – click here
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What are the benefits of Premium Heating Oil?
Our Premium Heating Oil is better and more efficient than standard kerosene heating oil. Having been specially developed, it reduces fuel-related breakdowns and service problems. It also improves the efficiency of oil central heating boilers. In fact, it can enhance your boiler’s performance by up to 15% compared to standard domestic heating oil.
By choosing Kettlewell Fuels Premium Heating Oil, you can be sure that you will be using only the best quality fuel.
Here are the benefits:
- Improves boiler efficiency by up to 15%
- Lowers carbon & sludge build-up in your heating oil tank
- Inhibits deposits forming when heated
- Keeps fuel fresher for longer
- Reduces boiler service problems
- Prevents rust inside your oil fired central heating boiler
- Produces less harmful CO2 gases
Click here to find more about how using our specially developed Premium Heating Oil can improve your boiler efficiency, provide better fuel economy and reduce CO2 emissions.
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What size heating oil tank will I need?
If you need a new central heating oil tank, whether to replace your existing tank or for a new installation, it’s important you choose the right size for your home and for your individual circumstances.
There are different domestic heating oil storage tanks available, and you need to consider where it’s going to be located, whether you are space-limited, as well as how much fuel you will use and how often you would prefer to fill your central heating oil tank.
Heating oil tanks come in a variety of shapes and sizes. The size of the tank needed will depend on the size of your property, the space available for locating the tank and your heating requirements, for instance, whether you use it for heating, cooking or both. If you are at home most of the time and have your oil central heating on all day, your consumption is likely to be higher than if you are at work all day and the heating is set to come on with a timer before you return home.
The minimum delivery is 500 litres, but being able to store more domestic heating oil may bring the benefit of being able to order more – larger volumes usually attract a lower unit pence per litre price.
Whatever size and type of tank you decide to buy, make sure it complies with OFTEC standards. For advice on what size of tank will suit your requirements, call us on 01765 640682.
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Top Tips
We’ve put together a collection of helpful TOP TIPS to help you keep your oil system running smoothly and cost effectively.
Good basic knowledge is crucial to ensuring you remain comfortable and warm all year round.
TOP TIP: How to measure and check your oil
Avoid running out of heating oil, costly damage to your boiler and the need for an emergency delivery with our TOP TIPS on how to measure the oil in your tank.
TOP TIP: Tank management
We know that domestic oil tanks will need to be replaced at some point, so it’s worth keeping yours in tip-top condition to make sure you maximise its lifespan.
TOP TIP: Digital Monitor
This useful TOP TIP guide provides all the advice you’ll need, from how to manage and use your digital monitor, which type of digital monitor to choose, where to locate it as well as handy guidance on how to ensure you always have sufficient heating oil in your tank.
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The Cold Weather Priority Scheme – what is it?
UKIFDA, the trade association for the UK and Ireland Fuel Distributors, launched the Cold Weather Priority scheme to help identify vulnerable customers aged 75 and over to protect them against cold weather conditions and ensure they have the fuel to stay warm all winter.
If anyone in your household is aged 75 or over, sign up to the Kettlewell Fuels Cold Weather Priority scheme. Your home heating oil order will be prioritised in cold weather and during fuel shortages.
Please contact us if you would like to register for the scheme, and click here to find out more.
